FAQs
Q: What makes Embera Beauty products unique?
A: Embera Beauty products are crafted with a blend of natural ingredients, time-honored beauty rituals, and modern scientific research. We prioritize sustainability, ethical sourcing, and formulations that are kind to both your skin and the environment, making our products unique in their purity and efficacy.
Q: Are Embera Beauty products suitable for all skin types?
A: Yes, our products are designed to cater to a wide range of skin types, including sensitive skin. We believe in the gentle power of nature to deliver results, ensuring our products are as inclusive as possible. However, we always recommend patch testing a new product before full application.
Q: How can I find the right products for my skin concerns?
A: We suggest starting with our Skin Assessment quiz available on our website. It's designed to recommend products based on your individual skin concerns and goals. Additionally, our customer service team is always ready to provide personalized advice and recommendations.
Q: How should I store my Embera Beauty products?
A: To maintain the potency and freshness of our products, store them in a cool, dry place away from direct sunlight. Make sure the lids or caps are tightly closed to prevent air and contaminants from entering.
Q: What is the shelf life of your products?
A: Typically, our products have a shelf life of 12 to 24 months unopened. Once opened, we recommend using the products within 6 to 12 months, depending on the specific item. Check the packaging for the exact period-after-opening symbol.
Q: What is your return policy? A: We offer a 30-day return policy for all our products. If you're not satisfied with your purchase, please contact our customer service team within 30 days of receipt for a return or exchange. Note that some conditions and exclusions apply.
Q: How can I track my order? A: Once your order is shipped, you will receive an email with your tracking information. You can use this information to monitor your package's journey to your doorstep. If you have any questions about your order status, please contact our customer service team.